Shipping

POSTAGE

All orders are posted out of Melbourne, Australia.

Orders are usually posted out on a Tuesday and Friday. Express orders will be noted and we'll do our best to prioritise them.

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FREE REGULAR SHIPPING anywhere in Australia for orders over $150.00

For anything under $150.00, prices vary from $8-$10.

Express Post available for $15.00 within the Express Post Network

We send out our orders with Australia Post. Please note, orders will not be sent out on weekends or public holidays. For orders within Australia, you should expect to receive your order within 4-14 business days. Regional towns may be a bit longer. This is an Australia Post estimate only.

Once orders are dispatched you will receive an email notification with a tracking number.

For those using a free postage discount code, this will be for regular post only.

INTERNATIONAL

New Zealand / Canada / UK / USA : We offer standard international post for approx. AU$25.00 - AU$30.00

International delivery times may vary between countries. Orders are usually delivered within 10-20 days. 

Australia Post can experience some delays. If you pay for express post we cannot guarantee next day delivery. 

As much as we would love to be able to hurry postage along, once it is with Australia Post, we can't send any enquiries to them until 14 business days after the item has been posted. This means we can't process any refunds to you for the delayed items until it is resolved with Australia Post.

International customers: Shipping might take a while for some countries. By placing an order to an international country you accept that postage times are longer than normal.

 

STILL NEED TO KNOW MORE?

Send us an email at 

hello@smileandwaveonline.com