Shipping

 

HOLIDAY SHIPPING INFORMATION

For your item to arrive by Christmas please get your orders in before the following dates. Orders will be posted promptly, we do not take responsibility if they do not arrive by Christmas. 

Sorry international orders will not make it in time before Christmas

VIC / NSW / SA / TAS / QLD / ACT

Regular Post - orders must be placed by 12th December

Express Post - orders must be placed by 18th December

WA / NT

Regular Post - orders must be placed by 6th December

Express Post - orders must be placed by 13th December

SHIPPING

All orders are posted out of Melbourne, Australia.

AUSTRALIA

FREE SHIPPING anywhere in Australia for orders over $100.00

For anything under $100.00, a flat rate of $10 is charged

For anything under $50.00, a flat rate of $5 is charged

Express Post available for $15.00 within the Express Post Network

We try to send out our orders daily with Australia Post. Please note, orders will not be sent out on weekends or public holidays. For orders within Australia, you should expect to receive your order within 4-7 business days. Regional towns may be a bit longer.

Once orders are dispatched you will receive an email notification with a tracking number.

INTERNATIONAL

New Zealand / Canada / UK / USA : We offer standard international post for a flat rate of AU$25.00

International delivery times may vary between countries. Orders are usually delivered within 10-20 days. 

Australia Post is also experiencing some delays. If you pay for express post we cannot guarantee next day delivery. 

As much as we would love to be able to hurry postage along, once it is with Australia Post, we can't send any enquiries to them until 14 business days after the item has been posted. This means we can't process any refunds to you for the delayed items until it is resolved with Australia Post.

International customers:  There are major delays to international shipments. Shipping might take a while for some countries. By placing an order to an international country you accept that postage times are longer than normal.

 

STILL NEED TO KNOW MORE

Send us an email at 

hello@smileandwaveonline.com