Returns & Exchanges
CHRISTMAS RETURNS
You will have until Jan 31 2025 to exchange any item purchased from December 1 - Jan 10.
We do not refund for change of mind.
EXCHANGE AND RETURN
Smile and Wave is happy to exchange items within 14 days of your order arriving.
As we are a small business, we do not refund for change of mind.
We do not refund sale items so please choose carefully.
We can happily exchange for another size or product.
To organise, please email
All goods must be in their original, unused condition with tags attached. Basically, we need to be able to sell it again. We will refuse to exchange or refund if we deem the item to be used.
COST OF RETURNS AND EXCHANGES
Postage and handling costs are the responsibility of the customer. Thanks for your understanding!
Only once the goods are back and the garment is assessed, will we then issue a refund/credit.
FAULTY GOODS
Dang, sorry about that. If your product is deemed faulty, please email us at
to organise a return. Please state your order number and attach a picture of the fault so we can sort it. Of course, any items deemed faulty can be refunded.